What issues keep hotel security teams on their toes? Read below to find out.
Solution: Committing to Ongoing Training of Security Personnel
Theft of money, inventory, or personal belongings jeopardizes hotel security and safety, ultimately causing guests to lose faith in your brand. Security personnel need a way to actively monitor hotel activities – this includes ensuring internal security is upheld with proper training and response procedures. It’s one thing to establish proper training to spot suspicious activity. A step further is to ensure adequate response measures are taken that are appropriate to set standards and regulations.
Problem: Violence and Natural Disasters
Solution: Maintain Emergency Response Plan and Team
A holistic emergency response action plan requires excellent communication across all teams, collaborative agreements with public law enforcement and in-house security personnel, and proactive emergency initiatives, among a few things. Plans for guest evacuations during an emergency or natural disaster require consistent training sessions and drills to prepare for any worst-case scenario.
Problem: High-Risk Areas
Solution: Maintaining Adequate Number of Tours or Patrols
While having security personnel monitor CCTV systems is an essential part of keeping high-risk areas safe – like delivery docks, gyms, parking garages, lobby areas at night – it’s only one part of maintaining a safe and secure environment. Providing a patrol concierge service to guest navigating high-risk areas, especially in the evenings, as a security escort will help provide a level of comfort that is sure to positively imprint on a guest’s overall experience.
Problem: After Hours Access
Solution: Posting Appropriate Security Personnel at Entrances
Access points, like hotel entrances or other entry ways like loading docks into the property, establishes a secure barrier and acts as a deterrent for non-guests. Restricting access with appropriate visitor management supports security efforts by authorizing access only to authorized personnel, like maintenance staff or third-party vendors.
Problem: Maintaining Staff and Employee Safety
In 2018, the CEOs of Hilton, Hyatt Hotels Corporation, IHG, Marriott International and Wyndham Hotels & Resorts joined AH&LA leadership in developing the 5-Star Promise to ensure appropriate security measures are taken to protect general hotel staff and employees across the country.
- Establishing a Security Culture
- Mandating Safety Reform and Harassment Policies
- Providing Continual Training and Education
- Providing Safety Devices
- Maintaining Ongoing Partnerships That Address Violence
Click to find more information on the 5-Star Promise.
Free Hospitality Industry Resource Provided By Trackforce Valiant.
Trackforce Valiant is the leading security workforce management platform in the industry serving over 30,000 organizations around the world. Trackforce Valiant provides solutions to organizations in the entertainment and hospitality industry such as the Space Needle in Seattle, Hilton, Embassy Suites, Mandarin Oriental, and many more.
To learn more on how we can help improve hotel security, visit trackforce.com or contact us at: +1 (858) 252 3990.