Real security experts.
Not a ticket queue.
Talk to specialists who actually know security operations – live on weekdays, with 24/7 response when an incident can’t wait. Trackr, our AI assistant, answers the rest instantly.
24/7
Critical incident response
55
Languages supported
50+
Countries served
95+%
Support satisfaction
How to reach us
Help, the way you need it most.
Start by picking your platform – we’ll show the right portal, phone lines, and channels for it.
1 Choose your platform
Showing support for TrackTik – visit the TrackTik help portal →
2 Pick a channel
Trackr – instant answers, any time Available 24/7
Get answers the moment you need them. Trackr, our AI assistant, is on 24/7 – trained by our support team on our live knowledge base. It handles the quick stuff instantly and routes anything complex to a live specialist during support hours.
Live phone support
Talk to a security-trained specialist who knows security operations.
Email & webform
Submit a case by email or webform, then track every ticket in the support portal.
Showing support for GuardTek – visit the GuardTek help portal →
2 Pick a channel
Trackr – instant answers, any time Available 24/7
Get answers the moment you need them. Trackr, our AI assistant, is on 24/7 – trained by our support team on our live knowledge base. It handles the quick stuff instantly and routes anything complex to a live specialist during support hours.
Live phone support
Talk to a security-trained specialist who knows security operations.
Call us
North America: +1 (888) 454-5606EMEA: +33 805 69 89 49
Mon-Fri. North America 9:00 AM-5:00 PM CST, EMEA 9:00 AM-5:00 PM CET
Back
Email & webform
Submit a case by email or webform, then track every ticket in the support portal.
Showing support for Silvertrac – visit the Silvertrac help portal →
2 Pick a channel
Trackr – instant answers, any time Available 24/7
Get answers the moment you need them. Trackr, our AI assistant, is on 24/7 – trained by our support team on our live knowledge base. It handles the quick stuff instantly and routes anything complex to a live specialist during support hours.
Email & webform
Submit a case by email or webform, then track every ticket in the support portal.
Answers on demand
Answers the moment you need them.
Availability
Always an answer,
whatever the hour.
Trackr answers instantly around the clock, live specialists take over on weekdays, and critical incidents get 24/7 response – every day of the year.
Trackr AI assistant
Instant answers, self-service
24/7
Live specialists
Chat, phone & case management
7:30-7:30 ET · Mon-Fri
Critical incident response
Major & P1 incidents, SLA-backed
24/7
“When an incident hits at 3am, we get a security expert on the line in minutes – not a ticket number and a wait.”
Director of operations · National guarding firm
<15min
Avg. critical response
98%
Support satisfaction (CSAT)
Need a hand right now?
Existing customers can open a case any time and reach a live specialist during support hours – with 24/7 response for critical incidents. New to Trackforce? Let’s talk about the right coverage for your operation.