Determining the best move for your security operations starts with taking time to consider the needs of your business, the needs of your clients, and how your security personnel can uphold an optimal performance. Often, too many security firms glaze over the impact training – and communication, for that matter – can have on providing consistent and reliable services.

As we embark together in this new normal, it’s essential for our industry to be mindful of our efforts and to understand our value in helping to maintain security and safety for all.

Three Factors in Determining Training Needs for Long-term Growth

Planning for a duration of economic challenges.
As we watched the pandemic spread across our communities, closing businesses and financially disrupting our way of life, it was clear that the economic challenges would stick around for the long haul.

The key to navigating the financial strains security firm owners feel now is knowing when – and how- to increase service offerings and adjust pay and bill rates to maintain your contracts. For those who qualified and applied for the Paycheck Protection Program (PPP) loans, knowing when you are required to expense your funding is critical to recovery – especially since the deadline is different for every business owner.

Identifying risk factors due to the disease.
Security firms who contract with the healthcare industry already know that managing a 24/7 security environment is no easy task. Guard training specific to the healthcare sector, and now in recognizing COVID-19 symptoms, must adhere to any local or state ordinances.

Tony York, author of Hospital and Healthcare Security, a certified Consumer Healthcare Products Association (CHPA) member, indicated that healthcare security executives deal with two top issues: patient violence and infant abductions. Security teams must be trained to handle even the most extreme cases with ease and control.

For those outside of healthcare, training on guard interaction with third-party vendors or visitors must now include rules in maintaining a record for Personal Protective Equipment (PPE) compliance, minimizing necessary contact, and properly screening and scheduling guards for open shifts, among other essential training.

Acknowledging the growing cultural perception of security.
The events surrounding what the country is going through are challenging to put into words. Despite the role of security to provide public safety and peace-of-mind, there are moments where the public will view a security guard in the same light as other law enforcement professionals. It’s essential for security firms to make a differentiation between guard and law enforcement actions.

For security professionals who work and support workforces on the front lines, it’s even more important to find ways to push through and to communicate peaceful non-violent actions when necessary.

Acknowledging cultural viewpoints and setting a tone for proper security personnel behavior and response will go a long way toward making positive changes for our operations and to protect our people and those we serve in our industry.

Proper Training Can Help Future Proof Your Security Operations

When viewing the outlook of our industry, it’s clear that status quo operations are a thing of the past. When security firm owners take time to review their training methods for a new normal, they’re acting in part to future proof their operations. Coupled with improving technology to aid in remote workforce visibility and enhanced communications, a security guard operations will be able to adapt to shifting needs when called upon to do so.

About the Author

Christina Ortega is the Content Marketing Specialist for Trackforce Valiant. She aims to deliver valuable content that addresses key issues facing the security industry – and offers insights into the latest solutions being taken to confront them.

Outside Features
Security Technology Executive
Enhanced Visibility and Real-Time Data in Corporate Security Initiatives

Security Magazine
View her articles

American Security Today
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