What is a Configurable Security Incident Report?
When applied to templating, a configurable security incident report template allows security companies to adapt form fields and form requirements to fit their business SOPs, contract requirements, and state regulations.
The biggest benefit to having configurable reporting comes from standardization. Standardization is one of three key areas physical security companies can optimize for business growth and scalability.
Standardized reporting templates allow for supervisors to easily make configurations or adjustments to one report that can then be applied across all sites.
How Configuring Your Reporting Helps the Standardization Process
The best way to ensure your security company gains the most from configuration is to standardize the processes that risk potential errors or miscommunication. These processes include:
- • Evidentiary Collection
- • Guard Response
- • Report Accountability
- • Follow-Up Procedures
Paper reporting makes it impossible to attach supportive evidence without the risk of mismanagement or inaccuracies. The benefit to having configurable security incident reporting that is digital means guards on the front-line can take photos, videos, or comments with their mobile devices and attach them directly to the report for review.
Also, being online allows supervisors and guards to have immediate access when needed and/or as part of a follow-up investigation with stakeholders or law enforcement.
Depending on guards to answer open ended questions with accuracy and attention to detail can be a risk no security company should be willing to take. In addition to the need for proper guard training on reporting responses, simple reporting questions can easily be completed without relying on a guard’s ability to write efficiently or concisely.
Drag and drop fields created by supervisors with pre-written responses gives guards the option to select the appropriate choice when filling out a report. Selected responses make it simple for supervisors to tailor each report so that it captures exactly what stakeholders or security company operators need to know.
One of the most important aspects of security incident reporting involves its credibility, especially when it’s used to uphold justifications against legal litigation and insurance claims, if needed.
Having configurable reporting allows supervisors to add a signature field requiring guards to document their name and any supporting information, such as time-stamped entries or GPS guard location, needed to establish a credible report.
If supervisors must review a report, a configurable “submit for follow-up” field may be added as a requirement or as a simple “yes or no” selection to be determined by the front-line guard.
When digital security guard incident reports are submitted for follow-up, supervisors can assess the report for inconsistencies, discrepancies, or closure before they’re sent to stakeholders.
What are the Benefits to Security Companies When Configuring Report Templates?
Configurable security incident report templates standardize security company processes so that operations run more efficiently.
With configurable reports, security companies can benchmark across sites for critical analysis and better situational awareness. Benchmarking can be used to compare which sites have more violations, which are performing well, and which may need further action.
Mitigate compliance risk, review site performance, justify guard response and actions, and uphold company and client SOPs and state regulations — these are just a few of the biggest benefits security companies gain when configuring report templates.
With configurable reporting templates, security companies can ensure that their reputation, their client’s confidence, and their ability to maintain successful operations is always upheld.
About the Author
Christina Ortega is the Content Marketing Specialist for Trackforce Valiant. She aims to deliver valuable content that addresses key issues facing the security industry – and offers insights into the latest solutions being taken to confront them.
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