When we think about communications, mainly between physical security officers, we’re often given a generic response; perhaps something along the line of “communications is critical for your operations.” Sound familiar?
Yet, there are no specifics on the type of communication needed nor how to effectively implement it to your team.
In this blog, we’ll provide a brief overview on how physical security companies can establish an effective culture of communication that harbors both top down and bottom up communication methods for a true employee to employer connection.
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Type of Communications Best Suited for Top Down (Employer to Employee)
With the remote/deskless worker reality extending in 2021, physical security companies are understanding that communications practices overhauls are needed.
This includes redefining how employers communicate and train their workers for new tasks and assignments on site. This also includes a redefinition of how physical security companies choose to hire and onboard their talent.
On the job communication looks a lot like communication employees are used to having while working on the field. For physical security, this often looks like officer post orders, task assignments in a digital logbook, and reporting instructions for specific site reports.
Post orders and other task duties quite often are still done with paper based methods. Notebooks, sign in sheets, even paper reporting have unfortunately created a chasm in day-to-day operations between officers and their supervisors.
A survey conducted by our friends at theEMPLOYEEapp have discovered that only 9% of companies use mobile and mobile apps as a channel to reach their employees despite being a predominantly simple technology solution that almost all own or use daily.
Of the estimated 2.7 billion deskless workers in the United States, 1.1 million are security officers. Mobile technology and apps are not only essential for a business’s survival in this new normal, it’s the primary tool that physical security companies can implement quite easily. Often, for free.
How Can Physical Security Improve Top Down Communications?
Top down communication methods vary by company, but the majority of those implementing mobile or mobile app technology use the following daily:
When it comes to PTT technology, using a smartphone for direct verbal communication is one way guard companies have ensured accountability. Another way is by having supervisors monitor guard channels to pick up on guard behavior and to reinforce security company standards while on site.
Video or Online Task Training
Digital training modules allow for physical security companies to ensure their officers are accountable and can thwart the risk of noncompliance with states and with client service agreements.Digital training can vary, but partnering with a solution that offers rich media, such as PDF uploads, video training, and others, will improve the employer to employee communication experience, especially if the video consists of need-to-know company information, such as for onboarding new hires.
HR/Company-Wide General Onboarding Communication
Depending on your company’s onboarding processes, onboarding for physical security varies on how the company has shifted in the new normal. Including factors such as increased phone interviews, reliance on online job boards, and video interviews through Zoom are becoming the standard recruiting processes many hiring managers are using.
Solidifying Your Culture of Communications
At the end of the day, improving employee turnover, establishing two way communications, and creating value in your communications are critical to any operation.
Top down and bottom up communication methods call for a true employee to employer connection. Ultimately, creating a positive work culture starts when all efforts are put toward clear and transparent communication.
Whether your organization needs to improve top down or bottom up communications, just know that there are solutions that can help guide you down the right path.
About the Author
Christina Ortega is the Content Marketing Specialist for Trackforce Valiant. She aims to deliver valuable content that addresses key issues facing the security industry – and offers insights into the latest solutions being taken to confront them.
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