When hiring security officers, it’s easy to forget that you’re hiring people, not just bodies. An officer’s role can vary – not every industry is the same. Yet certain qualities remain the same. When your hiring manager is reviewing a list of potential new hires, ensure that they are trained in targeting people with the following top qualities.
#1: A Security Officer Must Be Adaptable
Many responsibilities come with being a security officer. From preventing incidents like theft and break-ins to keeping people and assets protected, security officers deal with a lot on a day-to-day basis. However, these responsibilities change from site to site. Look for officers that have a background in adapting to various roles – this will show your hiring manager that your next potential hire is multiskilled and can handle following post orders for different sites.
#2: A Security Officer Must Be Dependable
From not completing post orders to skipping out on guard tours, the most prominent point of tension between the client and a security company is when an officer isn’t doing their job. It could also lead to a security company losing a contract. Find potential hires that show they are consistent in their past jobs. Make sure hiring managers review the following two points when speaking to a potential hire:
- How long an officer has been in the past job?
- What previous roles are similar to the current job opening?
A security officer’s dependability will improve greatly when the right person is hired for the right role.
#3: A Security Officer Must Be Responsible
It’s your supervisor’s job to ensure your officers complete their jobs. When past habits demonstrate lack of motivation from your officers, chances are they’ll fail to complete future post orders. While most security officers are dedicated to the safety of those around them, it can be hard to keep them motivated. Many reasons can cause demotivation like feeling underappreciated or unacknowledged. However, demotivation can be avoidable by enhancing their work conditions with software built to improve security operations.
#4: A Security Officer Must Be a Good Communicator
We often see security officers working alone so we might think that there is no need for them to be good communicators, but that’s wrong. Security officers need to communicate well both verbally and written. When officers interact with people in various situations, they are representing the company. Having excellent communication can also be a factor when dispersing a situation. For instance, if there is an altercation between two people, an officer who can communicate well will be able to deescalate the issue from further escalation.
#5: A Security Officer Must Understand Role in Serving Client Needs
A lot of the times officers are working alone, and it can be tempting to take shortcuts which is why working as a security officer comes with a high level of accountability. A security officer must have integrity. Without integrity, security companies can’t trust that the officer is doing their job and following the correct protocol.
Lacking in integrity can put the officer and any situation at risk. From not completing post orders to skipping out on guard tours, the most prominent point of tension between the client and a security company is when an officer isn’t doing their job. It could also lead to a security company losing a contract.
Holding a security officer accountable and proving their integrity can be challenging without any insight into their work. To ensure that officers are doing what they are supposed to, companies should find a way to track and monitor their daily activities. That way, officers can be held accountable.
Keeping people and premises safe is a big responsibility that not many people can accomplish which is why Trackforce offers solutions that help officers better prepare for incidents and improve their communication. If you want to learn more about how Trackforce can make your officers more productive and appreciated, contact us for a demo.