Trackforce is looking for a Junior Account Manager to act as the first point of contact with existing customers, answer their queries and increase client satisfaction.

If you enjoy coming up with effective solutions and working toward achieving goals, this job is right for you. You will use your communication skills to identify and address clients’ needs while representing Trackforce in a positive way. Previous customer service experience will be an advantage.

Ultimately, you will contribute to building profitable, long-term relationships with our clients to reach our business objectives.

Responsibilities
• Ensure prompt and accurate answers to clients’ queries
• Build strong client relationships, through regular communication
• Report on the status of accounts
• Suggest company products/services that maximize client satisfaction
• Communicate product and pricing details clearly
• Communicate product and pricing details clearly

Requirements
• Proven work experience as a Junior Account Manager or relevant sales role
• Experience with CRM software (e.g. Zoho, Salesforce)
• Understanding of sales principles and ability to deliver excellent customer experience
• Strong (verbal and written) communication skills with an ability to build relationships
• Effective presentation and negotiation skills
• High degree of professionalism
• Good time-management skills with a problem-solving attitude
• BSc degree in Business Administration, Marketing or relevant field

Apply:

To apply to this position, fill out the form below, making sure to include your resume and cover letter. We will get back to you if we feel like it is a good fit!