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One thing is clear – despite the swift changes the new normal has brought upon the security industry, protecting people, assets, and sites will always be a high priority. For the corporate security professional and their team, maintaining safety and security is a core function of the job – regardless of the challenging circumstances that may arise.

When it comes to the security initiatives that have impacted corporate security teams in the new normal, there are two areas to take note of: visitor management and remote workers with contactless interactions – all serving to upholding ESRM (Enterprise Security Risk Management) and business continuity plans. Let’s examine the ways the new normal is challenging them.

How Third-Party Vendor and Visitor Management Are Changing

Business as usual truly means business as usual – and despite a slowing economy, organizations of all sizes are still in need of security and the processes that make business as usual a reality. Vendors are an integral part of a business’s day-to-day activities. In this new normal, security teams still must protect and manage the security of onsite property despite weathering the initial health challenges.

Access control for third-party and visitor management is a hot topic and the spotlight for enabling or disabling access control – especially remotely – has been a challenge. Security guards must now know how to manage contactless situations involving pre-entry screening, including temperature checks, basic health status questions, and enforcing physical distancing measures when inside the premises.

Technology and Visitor Management Systems for the Industry

Systems with visitor and third-party management capabilities specialized for the security industry are more equipped in handling the influx of security guard duties when interacting third-party vendors and visitors in the new normal – particularly those that can provide visitor pre-registration lists, onsite visitor list, and assigned visitor registration keys for quicker – and safer – access control.

Technology is making it much safer for guards to stay connected; and since managing the safety and security of the visitors starts at the entryway, integrated access control solutions are essential when it comes to preventing the spread of the virus on site.

Technology aids in providing corporate security executives insights on their security team’s activities, including real-time data on incidents that may occur, and are essential for situational awareness. Real-time data and analytics have allowed organizations to move beyond basic preparation for future threats toward more proactive and reliable security protocols.

Consistent Communications and Contactless Solutions for the Industry

Maintaining remote communications in the form of enhanced notifications has aided in maintaining accountability from afar. These notifications take advantage of the rising technological advances the security industry has seen in the past decade with automation. Automation provides accountability and the ability to distribute information to the people that most need it. This has helped executives ensure proper follow-up procedures are taken while also keeping their team connected.

Like all in-house security professionals, those managing the implementation of their security programs are heavily dependent – and reliant – on consistent and clear communications with visibility into the daily security operations.

Final Thoughts: How Has Technology Alleviated the New Normal Challenges?

Corporate security teams have leaned on real-time data and analytics to aid in increasing operational efficiency, safety, communication, and visibility for remote workers involved in contactless interactions. When it comes to informed and consistent visibility, a Command Center (GSOC) can provide a global view of an entire security operation while being remote. The increased need for efficient communications has brought Push-to-Talk (PTT) technology upfront and center. PTT is a central feature in a comprehensive Command Center (GSOC) and is typically one of the easiest – and fastest – modes of communicating to your team in mass. You can read more about PTT and how it’s improving guard communications here.

About the Author

Christina Ortega is the Content Marketing Specialist for Trackforce Valiant. She aims to deliver valuable content that addresses key issues facing the security industry – and offers insights into the latest solutions being taken to confront them.

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