With over two decades of leadership across operations, technology, and customer success, Patrick is set to lead the company’s customer-focused initiatives
SAN DIEGO, CA —October 7, 2024 – Trackforce, a leading provider of security workforce management solutions, is excited to announce that Patrick Mulvehill has joined the company as the new Chief Customer Officer. With more than 20 years of extensive leadership experience, Patrick is poised to spearhead professional services, customer success, and support teams at Trackforce.
His appointment underscores Trackforce’s commitment to fostering strong, successful relationships with its clients and enhancing the value delivered through its innovative products and services.
Prior to joining Trackforce, Patrick served as the Chief Operating Officer at Calero, where he was instrumental in managing the entire customer journey and optimizing business functions to boost customer satisfaction and maintain revenue retention. Before that, he held the position of Chief Technology Officer at Excellus Blue Cross Blue Shield, overseeing the company’s technology strategies and investments.
Patrick’s career also includes significant roles leading digital transformation initiatives at ITT Goulds Pumps and holding leadership positions at Lenel Systems International and Eastman Kodak Company. His background in transforming customer operations and technology strategy will play a crucial role in reinforcing Trackforce’s position in the market.
“Bringing Patrick on board as our Chief Customer Officer is a strategic step towards enhancing our customer-centric approach. His proven leadership and impressive portfolio in optimizing customer experiences and operations are exactly what Trackforce needs as we continue to grow and evolve,” said Byron McDuffee, CEO of Trackforce.
Patrick holds a Bachelor of Science in Business Administration and an MBA from St. John Fisher University. He is also certified in Lean Six Sigma and has completed executive leadership training at MIT.
“I am thrilled to join Trackforce and contribute to its mission of delivering outstanding value to its customers,” said Patrick. “I look forward to leveraging my experience to further enhance our customer engagement strategies and help lead the company through its next phase of innovation and growth.”
For more information about Trackforce and its security workforce management solutions, please visit https://www.trackforce.com/
About Trackforce:
Trackforce is dedicated to providing top-notch software solutions that streamline security operations across various industries. Known for its commitment to innovation and customer satisfaction, Trackforce empowers security professionals worldwide with reliable, state-of-the-art web and mobile services. For more information, please visit https://www.trackforce.com/
