Condor Security Boosts Efficiency with TrackTik Integration 

Serving hundreds of clients, including luxury condominiums, schools, residential homes, commercial properties, and gated communities, Condor Security has established itself as one of Toronto’s top three security companies.    

Driving Factors Behind Choosing the TrackTik Solution from Trackforce 

The advanced features of TrackTik, including sophisticated automation, real-time reporting, integrated site scheduling, and incident management tools, presented an opportunity for transformation. 

Several key factors guided Condor Security’s decision to transition to TrackTik: 

“We chose TrackTik to demonstrate our commitment to providing our clients the highest level of service and security, leveraging advanced reporting tools and analytics,” Benjamin Tabesh affirmed.   

Transitioning to Success   

The transition to TrackTik was carefully planned as the TrackTik training team collaborated with Condor Security management to ensure a smooth switch, providing extensive training for quick deployment. Every Condor team member received training to become proficient in the new system, and security guards were up and running quickly. Data transfer was painless thanks to careful preparation and a phased rollout that saw a gradual deployment to allow for testing, adjustments, and minimal disruption.   

Delivering Results

With TrackTik fully implemented, Condor Security immediately gained a significant boost in performance. “Implementing TrackTik was a game-changer for our team, enabling us to streamline operations and enhance security,” remarked Benjamin Tabesh.   

Customizing Real-Time Reporting for Operational Efficiency   

TrackTik’s custom reporting options simplified Condor Security’s asset and property inspections. By automating instructions in their incident reporting, TrackTik helps cut down on human errors and ensures quick email notifications to clients about any issues. Scanning an NFC tag verifies personnel presence if an incident or hotspot is detected on the property. TrackTik automatically integrates with existing orders, forms, and procedures, ensuring that a memo is created and acknowledged by the relevant parties.   
  
Another critical aspect of TrackTik’s functionality is its ability to streamline shift changeovers and exchange keys, incorporating a simple checkmark system to confirm these actions. This feature improves efficiency and timeliness and holds security guards accountable, ultimately enhancing Condor Security operations’ overall performance and reliability.

Mobile Security Routing Made Easy   

TrackTik adds significant value to the mobile team by ensuring more efficient routing for staff required to visit multiple properties across the Greater Toronto Area. With the high costs of gas and time, the team must get between locations safely and swiftly. 
 
TrackTik leverages GPS and navigation tools to plan the most efficient routes between sites while ensuring that security guards adhere to these routes without deviation. Using geo-fencing is crucial in verifying that security guards arrive at their designated locations, reassuring clients that the necessary services are being conducted on-site. This optimized routing system enhances operational efficiency and provides peace of mind for the staff and Condor Security clients.   

Elevating Client Satisfaction with Advanced Reporting Features   

TrackTik has significantly boosted the quality of reporting at Condor Security by providing clients with automated, real-time reporting updates. This improvement in transparency has led to increased client satisfaction. The option to tailor incident reports for each client’s needs means fewer mistakes and more precise records. Quick updates, photos, and videos make maintenance tasks easier and boost clients’ trust in the services offered. 

Improved Security Guard Safety and Monitoring   

TrackTik’s advanced monitoring features have greatly enhanced the safety of security guards. The Lone Worker Protection system, with its routine check-ins and inactivity alerts, played a critical role in ensuring security guard well-being by keeping a vigilant watch for potential distress or inactivity. Additionally, real-time tracking allowed managers to constantly oversee their security guards’ whereabouts. This reassured the managerial team about their staff’s safety and allowed for swift reactions to incidents or emergencies requiring immediate attention.   

Enhancing Incident Management Through Integration   

Internal integrations available through TrackTik’s API also expedite the ticketing process with Condor’s command center. The incident management system has significantly improved, leading to fewer missed events and faster incident resolution. As a result, clients are more satisfied with the improved response times and have visibility into how an incident was handled, from investigation to resolution.   
  
Since adopting TrackTik, Condor Security has observed substantial improvements across the board. Operational efficiencies and time savings were noticeable across departments, but Condor clients see the results for themselves as well. Client satisfaction is at an all-time high thanks to real-time, detailed reporting that enhances customer trust and transparency.   

A New, Secure Future   

Looking ahead, Condor Security plans to continue leveraging TrackTik to expand its client base and utilize the platform’s scalable features to accommodate growth. With its newly enhanced service delivery, Condor Security can continue to improve operational efficiencies to deliver top-notch service quality. The team believes it’ll stay ahead of the competition with TrackTik’s ever-evolving features and capabilities.   
 
“With TrackTik, we’ve improved our efficiency and gained valuable insights into our security operations, so we can now make data-driven decisions to propel our business forward,” Benjamin Tabesh concluded.