6 Key Advantages of Utilizing Security Workforce Management Software
Leverage Data and Automation to Strengthen Security Operations
Maintaining a high level of visibility into your security operations is essential for achieving success. Before the advent of workforce management software designed specifically for security, it was challenging to gain insights into guard activities or checkpoint completion rates. The powerful analytics that come from collecting and analyzing this data can significantly improve productivity and identify areas requiring enhancement. Utilizing a comprehensive security workforce management platform can revolutionize your business with benefits extending to your clients, security personnel, and overall profitability.
TrackTik’s security workforce management solutions remain at the forefront of innovation, driving new efficiencies across your business. Let’s explore six significant benefits offered by the all-in-one TrackTik platform and the features that make them so impactful.
1. Real-Time Data for Enhanced Security Insights
Having an exhaustive view of your security operations requires real-time monitoring and instant incident reporting. TrackTik offers this real-time data, showcasing security guard performance and operational efficiency. Such timely insights allow for immediate corrective actions to address identified issues, potentially averting further security threats.
Mobile Incident Reporting
TrackTik facilitates the collection of critical data from security teams in the field through real-time incident reporting, enabling quick and accurate information sharing. This quick response is essential in potentially hazardous situations. You can view data across multiple sites, sort by severity and incident type, and obtain a comprehensive overview of daily operations. The software ensures a standardized data-capture method, which is pivotal for deep analytical dives and strategic business insights.
Comprehensive Incident Analytics
All data captured digitally within TrackTik is securely stored for future reference or detailed analysis. This helps in creating preventive strategies, understanding potential threats, and justifying budget allocations by pinpointing where resources are needed most. Detailed Key Performance Indicator (KPI) reports can be easily shared with clients, showcasing the value of your security operations to their business.
2. Streamlined Client Communication
Maintaining transparent communication with clients regarding security team performance is crucial for fostering long-term business relationships. Workforce management software can function as a central communication hub. Clients need to appreciate the security services provided and understand operational efforts to ensure their safety.
Client Portal for Transparency
TrackTik offers client-facing portals where clients can access necessary information with private logins. Customize dashboards to monitor performance metrics, incident analytics, checkpoint tours, scheduling, and attendance. This level of proactive communication ensures service level agreements are consistently met, enhancing client satisfaction and securing repeat business.
3. Ensuring Guard Safety with Additional Features
A well-integrated security workforce management solution not only tracks guard performance but also enhances their safety in the field. TrackTik includes multiple features that increase security personnel safety via real-time monitoring capabilities.
Guard Tour and GPS Tracking
Live data flow from on-site security guards ensures you can monitor their safety through GPS tracking and status updates via communication tools such as message boards and post orders. This allows for quicker responses during incidents.
Lone Worker Safety Measures
TrackTik alleviates concerns about lone workers by integrating guard tour capabilities to monitor their locations and movements proactively. Enhanced communication channels and distress signals provide additional protection for isolated workers. Alerts can be sent if employees become unresponsive.
Emergency Panic Button
A critical safety feature for both lone workers and guard teams is the manual activation of a panic button within the mobile app for immediate assistance during distressing situations. Hazard alerts and safety timers further enhance these protective measures.
4. Empowering Security Guards with Advanced Tools
Security guards manage various responsibilities from deterring criminal activities to vigilant monitoring and responding to emergencies. Effective reporting is crucial for managing these tasks. TrackTik simplifies and automates many processes, enhancing security guard productivity and accountability.
Simplified Checkpoint Tours
Ensure thorough checks by setting up custom checkpoint-related activities. TrackTik supports multiple check-in methods and allows logging of incidents, messages, report forms, and alerts at each checkpoint. This adds a layer of accountability and streamlines verification processes.
Real-Time Post Orders
Equip your frontline personnel with real-time site-specific procedures and documents. Define and outline responses to unique situations, enhancing guards’ confidence and effectiveness.
Geofencing for Site-Specific Protocols
TrackTik’s geofencing feature establishes defined zones within a site, integrating with GPS for a real-time map view of operations. Automated notifications and alerts are tied to specific geofenced areas, focusing attention on critical zones.
Live Reporting
Meeting service level agreements can be a challenge without full visibility into guard activities. TrackTik’s live patrol view ensures comprehensive monitoring and real-time progress reporting.
5. Enhance Administrative Efficiency with Control and Precision
Effective security operations extend beyond on-site activities. They also encompass a myriad of administrative tasks that keep your business running smoothly. Security administrative teams often need to handle scheduling, dispatching, payroll, and client invoicing. Completing these tasks manually can drain resources and introduce errors that impact your bottom line. Security workforce management software automates these processes, allowing you to maintain accurate oversight of your administrative operations with minimal effort.
Seamless Security Workforce Scheduling
Constructing schedules manually for various sites can be a time-consuming process, making it difficult to address attendance issues and last-minute changes promptly. With TrackTik’s schedule builder, you can effortlessly create, update, and manage your security staff’s shifts. Adapt to unexpected changes easily while staying within budget constraints. Save countless administrative hours each week by using repeatable templates that can be customized as needed.
TrackTik provides a clear view of security guard profiles and availability, enabling you to dispatch the right personnel with the appropriate skill sets, certifications, and pay rates at the right time.
Optimized Overtime Management
Prevent non-billable overtime concerns with the advanced features of your security workforce management solution. Efficiently manage scheduling to ensure no security guard exceeds overtime limits and avoid discrepancies in hours worked among your team.
TrackTik allows you to implement rules and receive live alerts, enhancing your security workforce’s performance and evenly distributing shifts to optimize overtime management.
Timely and Accurate Invoicing
Maintaining balanced books requires meticulous record-keeping. Without an automated contract management tool, administrative staff may struggle with invoicing clients accurately and punctually. TrackTik provides easy access to all of your contracting information, facilitating accurate and timely client billing. Integrating scheduling and attendance records ensures long-term profitable relationships with clients through transparent practices.
6. Propel Company Growth and Optimization
Organizations are increasingly realizing the efficiencies and cost savings that come with digitizing and optimizing their security operations using workforce management software. By reducing the time spent on manual reporting, double-checking paperwork, and navigating separate spreadsheets, security businesses can unlock growth opportunities through improved resource allocation and streamlined processes.
TrackTik has a proven track record of transforming security companies:
- Monjon delighted its customers with increased transparency
- Blackbird Security achieved certainty in their shift management
- Colonial Security Services ditched the spreadsheets to reduce human error
These benefits enable scalability, profitability, and an overall improvement in service quality, giving companies a competitive edge through workforce management technology.
Boosting Employee Retention
Providing your security teams with simplified methods to capture productivity boosts job satisfaction and reduces discrepancies. Streamlined scheduling workflows, clear on-site responsibilities, and additional security measures contribute to positive employee experiences.
Enhancing Client Satisfaction
Your clients will benefit significantly from a workforce management solution. Accurate invoicing, focus on meeting service level agreements, and timely communication will enhance client confidence. With a customer portal, clients gain comprehensive insights into the provided security services, enabling them to make data-driven decisions that optimize their own operations.
The Advantages of Security Workforce Management Software
A robust, all-in-one security management system transforms operations, bringing efficiency and intelligence to the forefront. Utilizing technology like TrackTik enhances the experience for your security teams, eliminates barriers to client satisfaction, and helps scale your business to improve the bottom line.
What’s next?
Schedule an interactive demo with our technology experts or take a product tour to see TrackTik in action.
